Returns & Refunds

We want you to enjoy what you ordered. If something is not right, we will make it right.

Damaged, incorrect or missing items

If your order arrives damaged, incomplete, or is not what you ordered, email kosheqmt@gmail.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You will not be asked to post a damaged food product back to us.

Change of mind

Because these are food products, we can only accept returns of unopened jars in their original packaging, within 7 days of delivery. Return postage is yours to cover unless the mistake was ours. Once the jars reach us, your refund goes back to the original payment method within 5-7 business days.

What we cannot accept

• Opened or partly used jars, for food safety reasons
• Anything returned more than 7 days after delivery
• Products damaged by storage after delivery

Not happy with the flavour?

Tell us anyway. We cannot refund an opened jar, but we do want to know, and we will usually find a way to look after you.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Once it has shipped, the returns process above applies.

How to start a return

Email kosheqmt@gmail.com with your order number and what went wrong. We reply within 1-2 business days.